Top 10 Customer Data Sources
Once you have decided to purchase a CS platform, the first step is to think about how you are going to migrate all your data into the system. Where should the data come in from? Some ideas we’ve listed on this infographic are based off our experience with our own customers, and where they’ve had their customers’ data housed. CRMs, Billing Systems, databases, event tracking, community monitoring, and support ticket systems are the most common sources, but there are often other corner cases that you have to account for. We handle it by building integrations if the platform has a publicly available API, or we take in the data manually via a source of their choosing. Flexibility is key when choosing a CS provider, and should be the first thing you look for.