Top Customer Success Mistakes
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If there are three main mistakes that can occur in Customer Success, they are the ones enumerated above in the infographic below. The good news? – they’re pretty easy to handle once you take them into account. Here are some solutions that could help you avoid them: #1 – Make sure there is an established system of record to track the history of interactions with a customer; #2 – Listen to what your customers are saying and make sure to respond in a timely fashion; and #3 – Be proactive in your efforts to help the customer.