Breaking Down the CS & Sales Partnership

Breaking Down the CS & Sales Partnership

The Subscription Economy Along with SaaS came the advent of the Subscription Economy. Nowadays, people get most services on a subscription basis. The best example of this is the Entertainment Industry that has split what used to be a simple cable subscription into...
How Customer Success Can Team Up With Sales

How Customer Success Can Team Up With Sales

A Team Offense CS and Sales working together leads to happy customers, upsells, and best of all — high renewal rates. Most organizations go about this in the wrong way in the beginning; they define Customer Success as a role that puts out fires reactively, usually as...

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