Infographics lend themselves well to the explanation of the basics and complexities of a particular subject. We think the most intuitive way to illustrate Customer Success is via graphics. With our diagrams, Customer Success, a new field and a nuanced one at that, can be broken down into various segments to cover the retention, upsell, engagement, and advocacy sectors of the profession. Within a few glances, you’ll get a sense of the responsibilities of Customer Success Managers, the key steps in a CS journey, how to create value for customers, and the evolution of CS, amongst much more.

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