Successful Customers Are Happy Customers.
The only Customer Success platform
your team will ever need
Unify Customer Data
With Strikedeck’s Customer 360° dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes.
Integrate Data Sources Swiftly
One-click integrations with over 50 apps, including Salesforce, Zendesk, Google, Jira, Desk, Marketo, Freshdesk, Act-On, and more remove the burden of facilitating consolidations in-house, with 8+ ways to transfer data, including building custom connectors.
Automate Daily Workflows
Simple, visual, and powerful trigger & action-based workflows can be programmed to efficiently target customer groups and tailor campaigns across your user base. Streamline daily operations with tasks, playbooks, and outreach triggers that are truly automated.
Segment Customers Intuitively
Strikedeck’s vast library of segmentation criteria utilizes any and all customer data points, so you can easily create segments with any number of specific attributes, customize your approach for subsets of the user base, prioritize particular cohorts, and personalize outreach.
Create Status & Value Reports
Build and share usage analytics and milestone reports, which can include any visualization in the platform, with stakeholders, executives, or even customers. Reports can be automatically generated into Word, Powerpoint, and PDF formats, and personalized with specific user data.
Connect with Customers
Utilize emails, surveys, SMS, Slack, in-app notifications, and more to connect with customers where they are. Enable personalization and hyper-targeting based on the customer data gathered from different data sources like CRM, survey feedback, and product usage trackers.
The Beginner's Guide to Customer Success
A 200+ page comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in the essentials of the field.
The Beginner’s Guide to Customer Success takes you through how CS evolved; how to get started in CS including hiring and interview tips; a complete glossary of all the relevant jargon; strategy tips for onboarding, journey maps, QBRs, and more; how to approach CS platforms and automation; tips for collaborating with other departments including Sales, Product, Engineering, and others; a business booklist; team-building exercises at the end of each chapter, and much more!
Onboard Your Customers the Right Way
These 21 free, and ready to use, email templates help you onboard your customers effectively, and put a smile on their faces.
Get your customers’ attention, make them feel welcome, and prompt them to take action with these easily customizable messages.
Build a World-Class Customer Success Team
44 pages of wisdom and advice – tips, tricks and techniques – gleaned from contemporary Customer Success leaders
Get The Essential Handbook for Customer Success for a comprehensive guide to effective implementation, best practices, and strategies for creating a world-class Customer Success organization.