The Leading Customer Success Platform
Best Customer Service Success – Technology Industries
Best Customer Engagement Initiative
Best Customer Data Platform (CDP)
Unify Customer Data
With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes.
Integrate Data Sources Swiftly
Strikedeck’s library of API-based connectors removes the burden of integrating in-house and ensures swift onboarding. Additional mechanisms for integration ensures data from non-standard sources can also be ingested.
Automate Customer Workflows
Simple, visual, and powerful trigger & action-based workflows can be programmed to efficiently target customer groups and tailor campaigns across your user base. Streamline daily operations with tasks, playbooks, and outreach triggers that are truly automated.
Segment Customers Intuitively
Strikedeck allows you to create specialized segments based on customer attributes such as profitability, geography, vertical, utilization, and much more. Segments can be utilized to customize your approach in Health Scoring, dashboard reporting, task management, and Workflow Automation.
Create Status & Value Reports
Build and share usage analytics and milestone reports, which can include any visualization in the platform, with stakeholders, executives, or even customers. Automatically generate reports into Word, Powerpoint, or PDF formats, and personalize them with specific user data.
Connect with Customers
Utilize emails, surveys, and Slack to connect with customers where they are. Enable personalization and hyper-targeting based on the customer data gathered from different data sources like CRM, survey feedback, and product usage trackers.