The Leading Customer Success Platform

Best Customer Success Management Solution
Customer Success Platform
Customer Success Software
Customer Success Platform

Best Customer Service Success – Technology Industries

Customer Success Platform

Best Customer Engagement Initiative

Unify Customer Data

With Strikedeck’s 360° Customer Success dashboard, you’ll have a single, unified system of record for each and every customer. Real-time health scoring will help identify key customers, and alert you to critical status changes.

Customer Success Platform

Integrate Data Sources Swiftly

Strikedeck’s library of API-based connectors removes the burden of integrating in-house and ensures swift onboarding. Additional mechanisms for integration ensures data from non-standard sources can also be ingested.

Automate Customer Workflows

Simple, visual, and powerful trigger & action-based workflows can be programmed to efficiently target customer groups and tailor campaigns across your user base. Streamline daily operations with tasks, playbooks, and outreach triggers that are truly automated.

Customer Success Platform
Customer Success Platform

Segment Customers Intuitively

Strikedeck allows you to create specialized segments based on customer attributes such as profitability, geography, vertical, utilization, and much more. Segments can be utilized to customize your approach in Health Scoring, dashboard reporting, task management, and Workflow Automation.

Create Status & Value Reports

Build and share usage analytics and milestone reports, which can include any visualization in the platform, with stakeholders, executives, or even customers. Automatically generate reports into Word, Powerpoint, or PDF formats, and personalize them with specific user data.

Customer Success Platform
Customer Success Platform

Connect with Customers

Utilize emails, surveys, and Slack to connect with customers where they are. Enable personalization and hyper-targeting based on the customer data gathered from different data sources like CRM, survey feedback, and product usage trackers.

SOC 2 Type 2 Certified

The Beginner's Guide to Customer Success

A 200+ page comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in the essentials of the field

The Essential Handbook for Customer Success Management

44 pages of wisdom and advice – tips, tricks and techniques – gleaned from contemporary Customer Success leaders

The Big Book of CS Infographics

Strikedeck’s Big Book of CS Infographics is jam-packed with over 50 of our best, easy-to-digest infographics that cover every area of Customer Success imaginable

10 Tips for Crafting a Killer Onboarding Process

A compilation of the 10 best tips and strategies to make customers feel important, and get them to first value in as little time as possible

Customer Success Pro Guide

Our Pro-Guide is a data-driven report based on a preliminary study of 5,600 CS professionals from 571 companies. It highlights the scope of Customer Success and offers valuable data points to help CS professionals enhance their CS initiatives.

Strikedeck Spark Summit 2021

Here’s a recap of all sessions.

Fans of Strikedeck

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“Don’t underestimate how important it is to have a single source of truth for the whole customer picture. Before Strikedeck, we thought our processes were fine, but until we centralized all of our disparate tools we didn’t realize how inefficient we were.”

Karin Cross-Smith, President at Jorsek

“Strikedeck is a fantastic platform to guide CSMs to support their customers better. The visualizations help assemble important information in meaningful ways. The playbook and workflow recipe automation assure actions are taken when necessary. All of the details a CSM may require about each customer in their portfolio are at their fingertips.”

James Johnson, Vice President Global Customer Success at Corcentric

“I’ve been pleasantly surprised at every turn for how robust and configurable the system is. So far, we’re through our integration and getting up to speed as a team, and not a single hiccup or missed target.”

Tao Stadler, Senior Director of Customer Success at Personify Corp

Ready to Get Started?

Schedule a demo today to learn how we can help implement a CS solution for your team.