6 High Usage Accounts That May Still Churn

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In the world of customer success, usage seems to be one of the greatest indicators regarding the health of a customer. “High usage accounts don’t churn, and low usage accounts do.” That makes a great general rule of thumb, but is it always true? This infographic offers 6 types high usage customers who may still decide to leave.

This infographic was inspired by the article “Product Usage: The Customer Success Blindspot” by Shreesha Ramdas, CEO of Strikedeck. Read the full article at http://bit.ly/2nn2QnC