by Mark Pecoraro | Mar 8, 2017 | Customer Success
Product & Sales Last week, I discussed my experience with establishing cross-functional partnerships between Customer Success and Sales and Product. In this post, I will continue to explore how to collaborate with the Finance team in depth, the CFO, and the...
by Mark Pecoraro | Feb 21, 2017 | Customer Success
How CS Fits In Customer Success teams are rapidly becoming a standard sector in the ecosystem of any company, and as much a part of the backbone of an organization as departments like Sales or Engineering. However, how does Customer Success fit into the scope of...
by Mark Pecoraro | Jan 17, 2017 | Customer Success
What Makes a CSM Successful? Desired attributes for a CSM can be a subjective matter, as different Customer Success leaders emphasize varying skills in their team. Domain and product specificity can also have a large influence on necessary traits. For this reason, it...
by Mark Pecoraro | Nov 4, 2016 | Customer Success
The Subscription Economy Along with SaaS came the advent of the Subscription Economy. Nowadays, people get most services on a subscription basis. The best example of this is the Entertainment Industry that has split what used to be a simple cable subscription into...
by Mark Pecoraro | Oct 25, 2016 | Customer Success
A Team Offense CS and Sales working together leads to happy customers, upsells, and best of all — high renewal rates. Most organizations go about this in the wrong way in the beginning; they define Customer Success as a role that puts out fires reactively, usually as...
