by Zahra Iqbal | Sep 17, 2020 | Customer Success
Each customer experience is unique. Customers’ perspectives differ according to their preferences, past experiences, and financial position – and that only touches the tip of the iceberg. Organizations should never stick to a one-size-fits-all solution....
by Zahra Iqbal | Aug 4, 2020 | Customer Success
Renewals for SaaS products, cloud infrastructure, technical support, or maintenance contracts are increasingly important, yet most organizations are still primarily reactive in the way they pursue them. Ongoing services represent significant percentages of total...
by Zahra Iqbal | Nov 27, 2018 | Customer Success
Wide Range of Perceptions Even though Customer Success has evolved immensely as a profession, a vast majority of people still have a wide range of perceptions around its necessity and function. Some confuse it to be another arm of Customer Support, while others...
by Zahra Iqbal | Nov 13, 2018 | Customer Success
SF Executive Fireside Chat Strikedeck recently hosted a Customer Success Executive Roundtable at the Autodesk Galleria in San Francisco. Two CEOs were called upon to share their philosophies, experiences, and insights. Irene Lefton, the VP of CS at Lastline moderated...
