CSM: Striking the Right Chord with Your API Company
Emily shares key insights that she’s learned from operating CS in API-based companies.
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Facing a Hard Time with Angry Customers? Here’s a Way to Give Them a Chill-Pill!
Learn how to calm down your customer quickly from Jared, who knows what it’s like to be the first line of defense in customer issue resolution!
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Why CFOs Don’t Get Customer Success…(Or Is It the Other Way Around?)
Who is at fault in the CFO and CS Leader disconnect? Mike Roberts dives into how to tell, and what each party can do to fix it!
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“How to Ace the Customer Success Manager Interview” Webinar Recording Now Available!
Check out these highlights from Strikedeck’s third webinar on how to ace the Customer Success Manager interview, with guest, Paul Reeves, and host, Jeff Lowenstein.
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20 Ways to Guarantee That You Will Accelerate Your Career in Customer Success
Check out these amazing 20 tips for accelerating your career growth in Customer Success – this is great one to bookmark for future reference!
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“How to Prepare for a Career in Customer Success” Webinar #2 Recording Now Available!
Check out these highlights from Strikedeck’s second webinar on how to prepare for a career in Customer Success, with guest Paul Reeves, and host Jeff Lowenstein.
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Bangalore Event Panel Pt. 2 – Who Owns Customer Advocacy – Customer Success or Marketing?
Catch the high-level points from the panel discussion at Bangalore’s most recent meetup, with over 150+ attendees, and four experienced leaders interviewed.
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How Does the Rest of the Company See Customer Success?
Paul Reeves, a member of CSN’s governing council, shares his thoughts on the most recent exec event hosted by Strikedeck and ServiceRocket in Palo Alto, on how CS is perceived by other entities in their organization. Lots of great tips to glean here!
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Bangalore Event Recap: Who Owns Customer Advocacy – Customer Success or Marketing?
Catch the high-level points from Bangalore’s most recent meetup, with over 150+ attendees, and four amazing leaders interviewed.
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