Let's Build Customer Happiness
Accelerating CS Organization Beyond Crisis Management — In an interview with Erika Tornice, Senior Director of Customer Success at RD Station
Erika Tornice, Senior Director of Customer Success at RD Station, discusses the importance of understanding customer needs, changing perceptions, objections, business growth, and achieving success in an interview with Vincent Manlapaz,
Making an Impact During these Unprecedented Times — In an interview with Jason Hoe, Director of Customer Success at Revionics
Jason Hoe, Director of Customer Success at Revionics, discusses how a business designs value that profoundly impacts customer success (CS) and its desired outcomes in an interview with Vincent Manlapaz.
Why Does the Customer Onboarding Experience Need to Demonstrate Simplicity? In an Interview with Will Stevenson, Founder & COO at Onboard.io
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Aligning a Practical Customer Success Strategy with a Scaling Organization — In an Interview with Kari Ardalan, Regional Vice President, Scaled Success at Zendesk
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 2)
Zsuzsanna Ferenczi, in the second part of an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 1)
Zsuzsanna Ferenczi, in an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.
5 Customer Success Strategies from Medallia Experience 21
During Medallia Experience 21, experts presented five B2B customer success strategies that can drive long-term value.
Making an Impact During these Unprecedented Times – In an Interview with Rasika Kelkar, Team Lead, Customer Success at BrowserStack
Rasika Kelkar, in an interview with Vincent Manlapaz, discusses the value of customer success in the overall success of an organization.
Making an Impact During these Unprecedented Times – In an Interview with Michelle Brown-Krier, Director of Account Management at Refersion
Michelle Brown-Krier, in an interview with Vincent Manlapaz, discusses why organizations need a strong customer success vision to keep up with the competition.