Let's Build Customer Happiness

Tom Sweeny talks about using Net Recurring Revenue to identify the root causes of churn, attrition, and contraction.

Vincent Manlapaz, in an interview with Brett Andersen, Director of Client Success at Degreed, shares the dynamic role of CS and provides clear-cut strategies to structure grow and manage expectations and opportunities across the entire organization.

Vincent Manlapaz, in an interview with Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers’ behaviors, motivations, aspirations, and what drives their success.

Vincent Manlapaz, in an interview with Emilia D’Anzica, a Customer Success and Account Management partner at Winning by Design, talks about driving growth across the organization.

Vincent Manlapaz, in an interview with Matt Myszkowski, VP of Customer Success at SAP, shares a strategic approach in creating a “growth mindset” in the organization and modernizing the CS program.

Vincent Manlapaz, in an interview with Jackie Golden, CEO at LandNExpand and author of “Effective customer Success Execution” and the new updated version “Green 2 Golden” talks about the importance of creating (and delivering) high-value outcomes.

Tom Sweeny talks about the fundamental steps required to make your customers successful

Vincent Manlapaz, in an interview with Mary Poppen, Chief Customer Officer at Glint Inc, talks about the urgency and importance to building Customer Success in an organization right from the start.