Let's Build Customer Happiness
Making an Impact During These Unprecedented Times (Part 1) – Kristi Faltorusso, Founder of CS Real Simple (Former VP of CS at Intellishift and BrigthEdge)
Vincent Manlapaz, in an interview with Kristi Faltorusso talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.
Making an Impact During These Unprecedented Times – Anita Toth, Chief Churn Crusher at Anita Toth Inc.
Vincent Manlapaz, in an interview with Anita Toth talks about how businesses can avoid painful pitfalls that will cost them more time and money.
Making an Impact During These Unprecedented Times: Ronni Gaun, Top 100 CS Strategist in 2020
Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively.
Making an Impact During These Unprecedented Times – Josh Zamora, Director of Customer Success at ServiceNow
Vincent Manlapaz, in an interview with Josh Zamora shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?
Making an Impact During These Unprecedented Times (Part 2): Elaine Cobb, Vice President of Customer Success at Coveo
Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic).
Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
Vincent Manlapaz, in an interview with Elaine Cobb shares her thoughts on what organizations can do today (during these unprecedented times) to manage change and meet customer expectations.
CX at the Cornerstone of the Business Revolution
Vincent Manlapaz, in an interview with Annette Franz talks about the role of customer experience today and some of the foundational elements of delivering a great customer experience.
Focusing on Value in 2021
From a podcast conversation between Kristen Hayer and Meredith Blanchar they talk about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.
Making an Impact During These Unprecedented Times
Vincent Manlapaz, in an interview with Ashna Patel talks about how CS has made considerable progress in her career and how this solidifies her inner desire to help customers succeed even more.