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Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt.
Vincent Manlapaz, in an interview with Jeanne Hopkins, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they’re working with.
Shane gives tips on how to retain your customers through improved customer service.
Deepa talks about how to shift your perspective and proactively meet customer needs and expectations.
Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other.
Vincent Manlapaz, in an interview with Arjun Pillai, talks about the importance of developing and shaping customer’s experience.
Jamie walks through four reasons why she thinks that Marketers make great Customer Success Managers.
Cairo Amani talks about the common mistakes that startup SaaS companies make when it comes to their customers.
Vincent Manlapaz, in an interview with Matthew D. Tucker, an independent consultant helping companies looking to achieve greater customer success and growth, talks about the importance of seeing things through the eyes of your customers and understanding their perspectives.