Let's Build Customer Happiness
Reorienting the Next Battle Ground of Competitive Differentiation
Vincent Manlapaz, in an interview with Nimesh Mathur talks about the evolving role of Customer Success as a competitive differentiator and why companies have started to look at it as a growth engine.
The Path to Sustainable and Reliable Business Partnerships
Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers’ desired outcomes.
Moving into CS Leadership Through Growth
Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.
Closing the Sales and CS Training and Development Gap – Part 2
Last week, we discussed the development gap between closing the sale and CS training and established the need and importance of training for any CS team, irrespective of its size and company size. Let’s dive into the various elements of training involved at each step...
Cultivating and Building Long-Lasting Relationships in the SaaS Economy
Vincent Manlapaz, in an interview with Nir Kalish talks about the importance of providing a well-rounded and excellent customer experience from start to finish. Nir believes that “relationships are the future of business.”
Building a Strategic Customer Success and Scaling CS Programs
Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs’ success.
Moving Forward to Customer Centric and Agile Approach
Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates.
Building a Customer Success Brand Through Proactive Customer Education
Vincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments.
Achieving Success Amidst Unprecedented Times
Vincent Manlapaz, in an interview with Mary Poppen talks about managing customer expectations. How do we support customers amid this global pandemic and the lessons it teaches us?