Blog

Autodesk Event Recap: How to Start Customer Success

Zahra covers the main points of the Autodesk Event in SF in October, including differing views on how to start CS from two CEOs!

Shreesha shares the cornerstones of a successful onboarding, and how to establish a positive customer relationship from the start!

Tom Lipscomb imparts his wisdom on the ten step strategy for achieving the ultimate customer LTV.

Shreesha shares five fundamentals for maximizing your customer relationships.

Brian, our head of CS, shares his thoughts on how to prepare for a QBR and what you should bring to the meeting.

Shreesha provides insights from his journey through Marketing Automation to show why Customer Success has already surpassed MA’s potential.

Chitra shares how you can successfully manage customer escalations with finesse!

Shreesha shares how CS can draw inspiration from Bruce Lee’s philosophy of Jeet Kune Do.

Sonia shares the newest metric on the Customer Success block, and whether NPS can contend with it.