Let's Build Customer Happiness
Zahra talks about the benefits of building a personalized customer experience.
Vincent Manlapaz, in an interview with Jerry Leisure talks about the significance of having genuine business relationships as it enables the personal connection to grow, foster brand loyalty, and strengthen customer affection (emotional affinity) on your product (or SaaS offering).
Jason Whitehead talks about what metrics and measures your customer success program needs to survive.
Vincent Manlapaz, in an interview with Alan Rudolph talks about the science (process involved) and art (success mindset) behind Customer Success.
Shreesha talks about how to leverage customer advocacy to expand your business.
Vincent Manlapaz, in an interview with Jonathan Beretta talks about the importance of improving the product and user experience in measuring the impact of your customer experience (CX) program.
Shreesha talks about the essentials of customer retention during a pandemic.
Vincent Manlapaz, in an interview with Sean Whitsitt, talks about the importance of strategic planning to help customers achieve outcomes and hit their goals.
This week in part 2, Emilia takes a deeper dive into other factors involved in onboarding new customers.