Blog

Jeet Kune Do in Customer Success

Shreesha shares how CS can draw inspiration from Bruce Lee’s philosophy of Jeet Kune Do.

Sonia shares the newest metric on the Customer Success block, and whether NPS can contend with it.

Shreesha, our CEO, shares how we can apply basic psychology to form successful SaaS habits.

Mark Pecoraro shares how to make Customer Success a way of life, and how you should measure progress towards this goal.

Mark Pecoraro shares the logic behind the need to build a pervasive culture of Customer Success, and the need to go beyond lagging indicators.

Michael, our VP of Operations, shares how the Changi Airport in Singapore does service right, and what Customer Success can learn from them.

Shreesha shares his insights on whether NPS is good enough to explain customer happiness.

See how to construct your CS partner program and how you can emphasize the customer experience.

We’ve partnered with Salesforce to share an awesome infographic on how to optimize your customer experience management!