Let's Build Customer Happiness
Vincent Manlapaz, in an interview with Trent Peterson talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.
Keri talks about how to guide and engage clients in today’s climate.
Lara talks about her typical day-to-day as a CSM.
Vincent Manlapaz, in an interview with Jamey Jeff talks about why keeping customers engaged and involved while designing successful business outcomes is so important.
Lara talks about the unpredictable and demanding day-to-day of a CSM.
Kristen gives insight on the advantages and disadvantages to having remote CSMs.
Vincent Manlapaz, in an interview with Asaff Zamir talks about how trust can help build a strong CS organization.
Sudha dives into depth about the difference between firefighting and fireproofing in Customer Success.
Tom Lipscomb explains the difference between how Customer Success professionals measure success and how customers measure success.