Let's Build Customer Happiness
From Zero to Hero: The Proven Customer Success Techniques
Vincent Manlapaz, in an interview with Trent Peterson talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.
Servicing Customers In Today’s Climate
Keri talks about how to guide and engage clients in today’s climate.
A Day in the Life of a CSM Part 2 – Into The Weeds
Lara talks about her typical day-to-day as a CSM.
The K.E.E.P Model: How CS Delivers Business Value and Successful Outcomes
Vincent Manlapaz, in an interview with Jamey Jeff talks about why keeping customers engaged and involved while designing successful business outcomes is so important.
A Day in the Life of a CSM Part 1 – The Mile-High View
Lara talks about the unpredictable and demanding day-to-day of a CSM.
Managing Remote Customer Success Managers
Kristen gives insight on the advantages and disadvantages to having remote CSMs.
Why Trust Matters in the Age of Urgency
Vincent Manlapaz, in an interview with Asaff Zamir talks about how trust can help build a strong CS organization.
Is Your Customer Success Team Firefighting or Fireproofing?
Sudha dives into depth about the difference between firefighting and fireproofing in Customer Success.
How Do You Measure “Customer Success”?
Tom Lipscomb explains the difference between how Customer Success professionals measure success and how customers measure success.