Andy shares what causes stress for the customer, and what you can do to assuage it.

Shreesha shares the difference between KPIs and metrics and how to handle both so your team wins!

Kim shares her experience on how CS can build strong bonds with the UX and the Marketing teams.

Kim shares her experience on how CS can build strong bonds with Support, and Product, QA, & Engineering teams.

Garrett shares his perspectives on which team should own Customer Success or if they should be owned at all.

Pallavi shares how leading Customer Success at a startup differs from her previous roles in product management.

Joseph shared how to hire a good CS leader, and what to look for during the process.

John identifies how technology can support the delivery of an enhanced, competitively-distinct customer experience.