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4 Traits of Customer Success Leaders
Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt.
Scaling Growth by Leveraging Customer Marketing
Vincent Manlapaz, in an interview with Jeanne Hopkins, talks about why it is necessary to build a brand experience based on the individual needs and why CSMs must enable the right outcomes to the different persona they’re working with.
8 of the Best Ways to Improve Your Customer Service and Boost Sales (Updated September 2019)
Shane gives tips on how to retain your customers through improved customer service.
Altering Your Customer Success Vision
Deepa talks about how to shift your perspective and proactively meet customer needs and expectations.
Customer Success Vs. Customer Experience – Is There a Difference
Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other.
Amplifying and Scaling Human Conversation Through Human AI (Customer Success)
Vincent Manlapaz, in an interview with Arjun Pillai, talks about the importance of developing and shaping customer’s experience.
Why Marketers Make Great Customer Success Managers
Jamie walks through four reasons why she thinks that Marketers make great Customer Success Managers.
Common Mistakes Startups Make in Customer Success
Cairo Amani talks about the common mistakes that startup SaaS companies make when it comes to their customers.
Putting the Customer’s Perspective at the Core of Your Business Strategy
Vincent Manlapaz, in an interview with Matthew D. Tucker, an independent consultant helping companies looking to achieve greater customer success and growth, talks about the importance of seeing things through the eyes of your customers and understanding their perspectives.