Let's Build Customer Happiness
Deliver Success With Clear Focus on Value and Growth — In an interview with Avi Avital, Head of Customer Success at Aisera
Avi Avital, Head of Customer Success at Aisera, talks about the philosophy behind customer success and why organizations should deliver success with a clear focus on value and growth, in an interview with Vincent Manlapaz.
Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai.
Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz.
Reframe your Perspective of Customer Growth and Success — In an interview with Helena Young, VP of Customer Success at League Inc.
Helena Young, VP of Customer Success at League Inc, discusses the difference between customer success (CS) versus account management (AM) in an interview with Vincent Manlapaz. Also, how CS helps businesses reframe their perspective on achieving customer growth and success.
Accelerating CS Organization Beyond Crisis Management — In an interview with Erika Tornice, Senior Director of Customer Success at RD Station
Erika Tornice, Senior Director of Customer Success at RD Station, discusses the importance of understanding customer needs, changing perceptions, objections, business growth, and achieving success in an interview with Vincent Manlapaz,
Making an Impact During these Unprecedented Times — In an interview with Jason Hoe, Director of Customer Success at Revionics
Jason Hoe, Director of Customer Success at Revionics, discusses how a business designs value that profoundly impacts customer success (CS) and its desired outcomes in an interview with Vincent Manlapaz.
Why Does the Customer Onboarding Experience Need to Demonstrate Simplicity? In an Interview with Will Stevenson, Founder & COO at Onboard.io
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Aligning a Practical Customer Success Strategy with a Scaling Organization — In an Interview with Kari Ardalan, Regional Vice President, Scaled Success at Zendesk
Will Stevenson, Founder & COO at Onboard.io, discusses the importance of customer onboarding as a critical first step in the post-sales journey in an interview with Vincent Manlapaz.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 2)
Zsuzsanna Ferenczi, in the second part of an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.
Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 1)
Zsuzsanna Ferenczi, in an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level.