Let's Build Customer Happiness
Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.
Vincent Manlapaz, in an interview with Brett Andersen talks about the dynamic role of CS and the importance of having clear cut strategies to structure growth, manage customer expectations and opportunities throughout the organization.
Zahra talks about the 4 myths associated with a low-touch Customer Success model.
Vincent Manlapaz, in an interview with Petrisa Pecnick talks about why Customer Success must be at the center of culture enablement, trust, transparency, growth, and competitive advantage.
Vincent Manlapaz, in an interview with Ronni Guan talks about the importance of listening to customer feedback. She also shares critical insights to consider during the customer journey and how to improve it.
Vincent Manlapaz, in an interview with Tyler Wonderlic shares his thoughts on the importance of an organization’s CS core values, its purpose, and its impact on a business as a whole.
Vincent Manlapaz, in an interview with Jackie Golden, shares her thoughts on how companies should plan the future while managing current business challenges and its subsequent impact on experience and customer success.
Sudha talks about how through structured data management, companies can optimize customer feedback quality to gauge satisfaction levels and responses.
Vincent Manlapaz, in an interview with Daniel Rose, talks about the importance of human interaction in business relationships: for without it, sustainability, growth, and success are not easy to achieve.