Customer Success Redefined

Strikedeck equips you with the right tools to understand customer health, usage trends, reduce churn, improve advocacy, and increase CSM productivity in a centralized system.
Features
Customer 360
CSM Dashboard
Customer Health
Automation
Playbooks
Workflow Recipes
Task Management
Customer Journeys
Customer Sentiment
Customer Segments
Collaboration
Alerts
Reports
Dashboards
Email Sync
Data Connectors
Features
Customer 360
CSM Dashboard
Customer Health
Automation
Playbooks
Workflow Recipes
Task Management
Customer Journeys
Customer Sentiment
Customer Segments
Collaboration
Alerts
Reports
Dashboards
Email Sync
Data Connectors
Customer Success Dashboard

Customer Health Scores and 360

Configure health scores based on key customer insights to proactively identify and engage with at-risk accounts.

Integrate Data Sources in a Flash

Strikedeck’s library of connectors removes the burden of integrating in-house and ensures swift onboarding. Multiple mechanisms for integration ensures data from non-standard sources can also be ingested into the platform.

Integrate Data Sources
CSM Dashboards

Automated Workflow Recipes

Create powerful trigger-based automations to notify your team and immediately take action on critical customer alerts. Automate tasks, playbooks, emails, surveys, Slack notifications, and more.

Advanced Segmentation

Strikedeck’s query builder allows you to create specialized segments based on customer attributes such as profitability, geography, vertical, utilization, and much more. Customer segments can be utilized in Health Scoring, dashboard reporting, task delegation, and Workflow Recipe Automation.

Customize Health Scoring
CSM Dashboards

Streamlined Report Exporting

Export PDF, PPT, Word, and XLS reports from Strikedeck for customer-facing QBRs, internal EBRs, and more. Reports can be pushed through your own logo-branded templates and automatically scheduled via emails.

Customer Communication

Strikedeck’s communication engine enables you to send surveys and emails to customers. Emails can be templated with merge fields and queued for approval to personalize.

Customer Success Dashboard

Meet with an expert to see Strikedeck in action