A Better Platform for Customer Success
The Customer Success Analytics Software to Spur Customer GrowthCustomer Success Redefined
Customer Success occurs when your clients achieve their business goals by using your product offering. Strikedeck’s CS platform equips you with the tools to understand your customer’s usage trends, harness data analytics, assess customer health, prevent churn, and foster key business partnerships, all in one cohesive system.
How Does Customer Success Work?
When your customers succeed, your business succeeds. A Customer Success Manager’s job is to proactively help customers reach their goals, which in turn encourages them to renew their subscription, and upgrade their contract. The CS team bridges the gaps between Sales and Support, and is a key factor in maintaining accounts in the post-sales ecosystem.
The best part of all – Strikedeck’s Customer Success platform seamlessly integrates into your product, so that you can track customer interactions, client satisfaction, and product usage within your application.
Built for Speed
Get fast deployment & time to first value. Your team can be up and running in minutes.
Built to Scale
Just the right size for you today, and grows with you and your team to equip you for tomorrow.
Built for Ease
Get access to hundreds of templates, connectors, and out-of-the-box best practices.
Strikedeck is miles ahead of every other Customer Success solution! It is as easy to get up and running as it is to use on a daily basis. From day one, it has provided us with incredible insights into our customers, and by automating most tasks, has enabled us to focus on our customers, instead of tasks and checklists. We’re amazed by the value it delivers, how easy it has been to use, and how quick it was to deploy.
Ravi AmbleDriving Customer Success At Scale
Customer 360
CSM Dashboard
Customer Health
Automation
Playbooks
Workflow Recipes
Task Management
Customer Journeys
Customer Sentiment
Customer Segments
Collaboration
Alerts
Reports
Dashboards
Email Sync
Data Connectors
Driving Customer Success At Scale
Customer 360
CSM Dashboard
Customer Health
Automation
Playbooks
Workflow Recipes
Task Management
Customer Journeys
Customer Sentiment
Customer Segments
Collaboration
Alerts
Reports
Dashboards
Email Sync
Data Connectors
Drive Lifecycle Visibility
Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity.
Engage with Customers
Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication.
Build CSM Dashboards
Customize your display with pods that create visuals based on segmentation, usage behavior, and report templates that make Customer Success self-serve for teams of all sizes.
Customize Health Scoring
Gage customer pulse and sentiment in real-time, and change inputs into health scoring algorithms directly from the Blitz settings module. Add relevant data points or metrics at any time.
Drive Lifecycle Visibility
Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity.
Engage with Customers
Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication.
Build CSM Dashboards
Customize your display with pods that create visuals based on segmentation, usage behavior, and report templates that make Customer Success self-serve for teams of all sizes.
Customize Health Scoring
Gage customer pulse and sentiment in real-time, and change inputs into health scoring algorithms directly from the Blitz settings module. Add relevant data points or metrics at any time.
Strikedeck is truly groundbreaking! We were up and running in a matter of days, and the out of the box insights that it gave us about our customers was mind-blowing. We are a small and growing team, but with Strikedeck as our force multiplier, we can now scale to deliver the customer experience that we have long sought to, even as our company rapidly expands its customer base.
Bhanu SharmaRequest a Demo
Experience Strikedeck in action. See how easy it is to engage with your customers, deliver an outstanding customer experience, and maximize the value of your customer relationships.