Customer Success Redefined

Customer Success occurs when your clients achieve their business goals by using your product offering. Strikedeck’s CS platform equips you with the tools to understand your customer’s usage trends, harness data analytics, assess customer health, prevent churn, and foster key business partnerships, all in one cohesive system.

How Does Customer Success Work?

When your customers succeed, your business succeeds. A Customer Success Manager’s job is to proactively help customers reach their goals, which in turn encourages them to renew their subscription, and upgrade their contract. The CS team bridges the gaps between Sales and Support, and is a key factor in maintaining accounts in the post-sales ecosystem.

The best part of all – Strikedeck’s Customer Success platform seamlessly integrates into your product, so that you can track customer interactions, client satisfaction, and product usage within your application.

Drive Lifecycle Visibility

Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity.

Build CSM Dashboards

Customize your display with pods that create visuals based on segmentation, usage behavior, and report templates that make Customer Success self-serve for teams of all sizes.

Drive Lifecycle Visibility

Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity.

Engage with Customers

Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication.

Build CSM Dashboards

Customize your display with pods that create visuals based on segmentation, usage behavior, and report templates that make Customer Success self-serve for teams of all sizes.

Customize Health Scoring

Gage customer pulse and sentiment in real-time, and change inputs into health scoring algorithms directly from the Blitz settings module. Add relevant data points or metrics at any time.