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Expert Articles

The Future of Customer Success

Tom Weeks, VP of CS at ThoughtSpot examines how the evolution of Customer Success has progressed to focus on profitability.

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Why Your Health Score May Be Useless

Boaz Maor and Ralf Wittgen go into depth on the utility of a Customer Health Score, and why a Customer Maturity Index might be better.

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Recent Posts

  • Making an Impact During These Unprecedented Times (Part 2): Elaine Cobb, Vice President of Customer Success at Coveo
  • Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo
  • CX at the Cornerstone of the Business Revolution
  • Focusing on Value in 2021
  • Making an Impact During These Unprecedented Times
  • Closing the Sales and CS Training and Development Gap – Part 2
  • Closing the Sales and CS Training and Development Gap – Part 1
  • How Does the CS Organization Measure Its Predictability in Success?
  • Reorienting the Next Battle Ground of Competitive Differentiation
  • The Path to Sustainable and Reliable Business Partnerships

Resources

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Assets

  • Customer Success Templates
  • The Beginner's Guide to Customer Success
  • The Customer Success Handbook
  • 10 Tips to Craft a Killer Onboarding Process
  • 21 Onboarding Email Templates

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