Jeanne Bliss, the First CCO

Founder and President of CustomerBliss & Co-Founder of The Customer Experience Professionals Association

Jeanne is one of the first people who come to mind when you think of a customer expert. Strikedeck looks to her to herald customer-centric thought leadership. She pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. She’s also the bestselling author of three books, Chief Customer Officer, I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad, and Chief Customer Officer 2.0, which was featured on our list of the best books for your CS reading list.