A Better Way to Customer SuccessThe Easiest Platform to Spur Customer Growth
Customer Success Redefined
Customer Success occurs when your clients achieve their business goals by using your product offering. Strikedeck’s CS platform equips you with the tools to understand your customer’s usage trends, harness data analytics, assess customer health, prevent churn, and foster key business partnerships, all in one cohesive system.
How Does Customer Success Work?
When your customers succeed, your business succeeds. A Customer Success Manager’s job is to proactively help customers reach their goals, which in turn encourages them to renew their subscription, and upgrade their contract. The CS team bridges the gaps between Sales and Support, and is a key factor in maintaining accounts in the post-sales ecosystem.
The best part of all – Strikedeck’s Customer Success platform seamlessly integrates into your product, so that you can track customer interactions, client satisfaction, and product usage within your application.
It's All Under One Roof
Strikedeck brings in all the data stored in your application, CRM, support systems, marketing platforms, surveys, interaction streams, billing stores, email, social media, along with any third party offerings that hold your customers’ digital footprint, to compute a Customer Happiness score. Strikedeck’s customizable, proprietary formula calculates customer health, and is facilitated by our ability to build any necessary data system integrations.
Strikedeck’s central dashboard provides real-time analytics and graphs so that you can see your entire customer base, and drill down into a specific customer’s profile in just a few clicks. Cohorts, segments, and customer health are easily identifiable, along with simple navigation to summaries, renewals, support tickets, tasks, and more that give you a cohesive view of your customer at one glance. At-risk customers are automatically segmented and prioritized, with updates in real time so that CSMs know where to focus their retention energies.
Workflows, Recipes, and Playbooks
Strikedeck’s automation workflow enables innovative outreach with custom email campaigns, surveys, and in-app notifications. You can assign tasks to your CS teams, and update customer data objects in any of the target sources, based on key trigger criteria including support tickets, product usage, stakeholder changes, billing information along with much more. Playbooks standardize best practices across your organization with powerful execution scripts of tasks, notifications, and escalations.
Customer Success Planner
Strikedeck’s planner tool allows you to easily schedule and automate QBRs, customer meetings, tasks, projects, on-boarding, milestones, and events on a calendar. You can leverage pre-existing templates, or create new ones, and apply rules that automate creation, inputs, and recurring activities. Using the CS Planner, you can build win-win action plans based on your customers’ top goals and objectives. Everything that is customer-related can be completed all within the same operations hub.
Shareable Customer Reports
Build and share real-time usage analytics and milestone reports with your customers. With these reports, clients participate in their own success, bringing visibility to usage trends, cohorts, segments, and renewal statuses. Customer reports can be linked with any campaign to incentivize more usage, and spark team collaboration.
With Strikedeck, you can run customer advocacy, loyalty, appreciation, and reactivation campaigns all from the same interface. Strikedeck identifies when a customer is happy to provide testimonials, case studies, and referrals via key engagement touch points. The platform automatically tags your most valuable customers, and targets the high value customers. Loyalty appreciation campaigns can be customized and automated based on past behavioral trends, while customer reactivation campaigns identify inactive customers with personalized messaging that will have them re-engaging.
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