Topic: Your Health Score is Useless – But, we have a solution, the Customer Maturity Index!- Boaz Maor is a serial startup CS executive, and he hosts a lively discussion on why the customer health score isn’t the best metric to gage a customer, & how CMI is an improvement.

Boaz Maor

Customer Success Advisor, Self

Topic: High-Touch Segmentation is Antiquated! – David Sakamoto shares his experience transforming the CS processes at Cisco to more digital-touch, instead of traditional high-touch models. Tune in for the exciting Q&A discussion!

David Sakamoto

Head of CS, Americas , Cisco