Strikedeck Announces the Industry’s First Self-Service Customer Success Platform
New Edition of the Award-Winning Strikedeck Customer Success Solution Delivers Best-in-Class Practices and Management with Rapid Time-to-Value
Sunnyvale, CA, USA – WEBWIRE – Wednesday, March 6, 2019 – ORIGINAL POST
Strikedeck, the most advanced platform enabling companies to drive Customer Success, today announced Strikedeck Blitz, a new self-service edition of its platform that is designed for emerging small or medium-sized teams to implement and manage Customer Success with the greatest impact. Previously, Customer Success teams were constrained by the complexity, IT challenges, and cost of large enterprise platforms, and were unable to adopt a system of record and management for Customer Success.
The announcement follows Strikedeck’s win at the 2019 Stevie Awards for Sales & Customer Service earlier in the month.
“In this age of ‘one-click’ purchasing, ranging from Amazon and low-cost global marketplaces, to instant cloud applications and services, retaining customers has never been more important,” said Shreesha Ramdas, Chief Executive Officer and Co-Founder of Strikedeck. “Companies of all sizes need to adopt Customer Success teams, and their activities and insights need to be directed and retained. Strikedeck Blitz shatters the existing barriers of cost and complexity to put a comprehensive platform for Customer Success into the hands of new or growing small and medium teams.”
Strikedeck Blitz is the only 100% self-service Customer Success solution available today. Designed for new or growing teams that need a system for management and engagement, Strikedeck Blitz is a cloud-delivered solution simple enough for non-technical individuals to deploy themselves. It does not require any additional support, and can go-live in minutes. Built to scale as the Customer Success team grows and seamlessly migrate to the Strikedeck Enterprise edition, Strikedeck Blitz offers one-click integrations with a wide range of software offerings for data and process sharing.
Immediately available and already deployed in a number of customer sites, Blitz features preconfigured dashboards and templates for common Customer Success processes, and a set number of configurable connectors to get data from every system that holds customer data.
“Strikedeck Blitz sets a new standard for Customer Success solutions. It’s simplicity enables anyone to get up and running quickly, and immediately use it on a daily basis,” said Ravi Amble, Founder, President, and Chief Executive Officer at Suquino. “From day one, it has been giving us terrific insights into our customers, and, by automating most tasks, has enabled us to focus on our customers, instead of tasks and checklists. We are amazed by the value it delivers, how easy it has been to use, and how quickly we were able to deploy it.”
Strikedeck Blitz enables Customer Success teams to enrich and improve customer experiences (CX), minimize customer churn, boost renewals of service or subscription services, access customer health in real time, and identify opportunities for upselling or increased revenue. Using automation and integration technologies, Strikedeck Blitz aligns and empowers Customer Success activities and tracks customer interactions. Workflow automation, machine learning, predictive analytics, usage tracking, instant surveys, and flexible personalization enable Strikedeck customers to maximize the impact of their Customer Success. Strikedeck provides real-time 360° views of customers to prevent concerns and requests from becoming issues, and to increase the potential of each engagement.
Strikedeck is a Customer Success platform that helps businesses deliver outstanding customer experiences while maximizing the value of their customer relationships. Founded by industry veterans with a proven track record in marketing automation, Strikedeck has enabled innovative customer-focused companies to optimize the deployment of precious resources to reduce churn, grow revenue, and maximize customer lifetime value. For more information, see http://www.strikedeck.com.