Thank you for making our first Medallia Strikedeck Spark Summit a huge success!
Here’s a recap of all sessions.

Keynote: Customer Success Revelations in a “New” World

Shreesha Ramdas, SVP and GM of Medallia Strikedeck,
Mark Pecoraro, CCO, Owl Insights
Mike Sasaki, VP, Customer Success, Mitek Systems

Keynote: Customer Success at Scale: The Flywheel of Growth and Profitability

Thomas Lah,
Executive Director, TSIA

Customer Value Mapping: Helping Customers Find & Achieve Their “Why”

Kristina Couchon, Director of CS, MotivSolutions
Tim Brigham, CEO, MotivSolutions

The Sound of Silence (and Other Selection Bias and Churn Demons)

Simona Barcau, VP Customer Success, Cority Software.

Making Customer Health Score an Operational Reality in a Digital/In-Person Hybrid Environment

Suraj Mohandas, VP, CS
Matt Crego, CIO, Spear Education

Leveraging the Parent – Child Relationship Strategy in a Non-SaaS World

Jeff Mueller, Dir, CS at Bloom Energy
Brian Warren, Director of PS, Medallia Strikedeck.

3 Ways to Supercharge Your Customer Success Program

Marvin Storey, High Tech Solution Principal, Medallia

Success Without a Subscription Model - Not Your Typical CS Organization

Matt Edwards, VP of CS,

CS in a CX-Obsessed World

Rajendran Nair, VP Product, Medallia Strikedeck

How to Sell as a Trusted Advisor

Kristen Hayer, CEO and Founder, The Success League
Bill Cushard, GM, Service Rocket.

You can’t Manage what you don’t Measure

Paul Reeves, Sr. Consultant at Growth Molecules,
Maranda Dziekonski, Sr. VP of CS and People, Swiftly Inc.

A Board’s Eye View: Metrics That Matter

Irene Lefton, Advisor, and CS Consultant
Emilia D’Anzica, Founder and CEO, Growth Molecules
Lauren Costella, VP of CS, Goodtime

Building an effective Customer Engagement Model

Cesar Coba, SVP, Customer Success, AvePoint
Corie McKendry, Customer Success Manager, Medallia Strikedeck

Crack the Code to Building a Data Centric Customer Success Organization

Chris Deptula, Enterprise Architect, Hitachi Vantara
Lara Kelsey, Sr Manager CS, Medallia Strikedeck

Enable & Empower Your Team for Success

Sae Ro, Sr. Manager, CS at Medallia
Bobby Brown, Global Head of CS, MessageBird
Kristi Faltorusso, Vice President of CS, IntelliShift, Chitra Madhwacharyula, Director of CS, Couchbase.